Manzana Insurance (Case Analysis Report)

The Case Brief: Manzana Insurance is the second largest Insurance go with in the Property Insurance space in California. The baptismal font relates to one particular branch, the Fruitvale branch, which has been losing market sh atomic list 18 to its competitor flourishing Gate. This branch deals with the commercial topographic point insurance and has three insurance firm teams that cater to 3 geographic territories. On an average, the Fruitvale branch receives slightly 39 requests per twenty-four hour period (22 requests for new insurance and 17 renewals). The underwriting teams are supported by distribution clerks, the rating team, and the policy writers. Requests for bracing Policies-RUNs are considered to be the most profitable business, followed by Requests for Price-RAPs. Requests for additive Insurance-RAINs are considered tierce and Requests for Renewal-RERUNs are placed last. The employees process requests on a first in first out basis within these prioritized cat egories of requests. The Problem: - extravagantly turnaround sentence (TAT) - Loss of renewals business to competitors - Worsening pecuniary resource everyplace the years; the branch reported a loss of US$ 174,000 and US$ 121,000 during the first two quarters of 1991 - amass of Policies - out-of-the-way load balancing among employees - resulting in tight schedules and slack date - Pressure due to competitor Golden Gates assurance of a single day turn around time (TAT) The raven: To identify bottlenecks in Manzanas operations using process merge analysis. The Analysis: Manzana is a service company and hence, it has a rampart of not universe able to store its products for supply ill a manufacturing company. In this case the turnaround time or TAT defines the service quality. Manzana has a problem of not existence able to renew its insurance policies on time as a result of which, many clients choose to go elsewhere. Further, in a service industry the peak demand cre ates backlogs and these, when... ! If you exit to get a full essay, order it on our website: BestEssayCheap.com

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